Refund policy
Returns
Eligible items can be returned within 30 days of delivery. Some items can't be returned, or have different terms; see the sections below. Return requests after this point will not be accepted.
Condition
To be eligible for a return, items must be unused, with all parts and hardware included. Packaging should be in good enough shape that it gives no sign the contents were damaged. Please pack your return securely. Items damaged in return shipping, or that we determine aren't in resellable condition, may be refused or partially refunded. You'll also need to provide a receipt or proof of purchase.
Starting a return
Email abtmounts@gmail.com with your order number before sending anything back. If your return is approved, we'll send you the return address. Approved returns must be shipped within 10 days of approval, and the tracking number sent to abtmounts@gmail.com. Items sent back without an approved return request will not be accepted.
Standard returns
A "standard" return is any return that isn't caused by a defect or error on our part, including ordering the wrong item. For standard returns:
-You pay for the return shipping.
-A 10% restocking fee is deducted from your refund.
-Shipping is not refunded once an item has shipped.
Digital Products
All digital products are final sale and non-refundable once delivered. Please review the product's details and/or compatibility list before purchasing. If you experience a technical issue with your download (corrupted file, incorrect files provided), contact us and we'll resend the correct files at no charge.
Products with digital and physical parts
Some products include both digital files and physical items. Once delivered, the digital portion is non-refundable. The digital portion's value is its share of the price you paid, in proportion to each item's individual price at the time of purchase. The physical portion follows our standard return terms, including the 10% restocking fee on "standard" returns. Shipping is not refunded once an item has shipped.
Custom / Bespoke Work
Custom work begins once you approve a written quote and specification, and payment is made in full. Payment covers design and production time, so approved custom orders can't be cancelled, refunded, or returned. If the finished item doesn't match the approved specification, we'll fix it. If we can't complete your order, you'll receive a full refund. Orders may be forfeited if you stop responding for an extended period.
Damages and issues
Please inspect your order when it arrives. Contact us at abtmounts@gmail.com within 7 days of delivery if anything is wrong, and include photos of the item and all packaging. Keep the packaging until your issue is resolved.
Damaged, defective, or incorrect items: We'll review your photos to determine the cause.
-If the issue is a defect or a fulfillment error on our part, we'll replace or refund the item. No restocking fee applies.
-If the damage happened in transit, we'll file a claim with the carrier on your behalf. Any replacement or refund is issued once the claim is resolved.
-If you ordered the wrong product yourself, that's a "standard" return and follows those terms.
Lost and delivered packages
If your package is lost in transit, we'll file a carrier claim as above. Once tracking shows your package delivered to the address you provided, AlphaBravoTango is not responsible for loss or theft. We're also not responsible for packages sent to an incorrect address provided at checkout.
European Union customers
If you're a consumer in the EU, you may cancel physical items within 14 days of delivery for any reason. Items must meet the condition requirements above. No restocking fee applies, and you pay return shipping. Custom and bespoke items are excluded. Digital products remain final sale per the section above.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method (minus any applicable restocking fee) within 10 business days. If more than 15 business days have passed since we received your return, contact us at abtmounts@gmail.com.