Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at abtmounts@gmail.com. If approved, we'll provide return shipping instructions and address details directly. If your return is accepted, we'll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Digital Products
All digital products are final sale and non-refundable once delivered. If you experience a technical issue with your download (corrupted file, incorrect files provided), contact us and we'll resend the correct files at no charge.

Made-to-Order Mounts
Assembled mounts are made to order and may take time to produce. You may cancel before your order ships; however, if production has already begun, cancellation eligibility and any refund amount depend on the stage of work completed and are determined on a case-by-case basis at our discretion.

Custom / Bespoke Work
Custom and bespoke orders are made specifically for the customer. Cancellation eligibility and any refund amount depend on the stage of work completed at the time of the request and are determined on a case-by-case basis at our discretion.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return physical merchandise within 14 days, for any reason. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Digital products remain final sale per the section above.

Refunds
Approved returns are subject to a 20% restocking fee, deducted from your refund. This fee does not apply to returns due to a defect, damage, or shipping error on our part — see Damages and Issues above.

For orders shipped outside the US and Canada, return shipping costs are the customer's responsibility.

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method (minus any applicable restocking fee) within 10 business days. If more than 15 business days have passed since your return was approved, contact us at abtmounts@gmail.com.